Guide de formation plus récente de IIA IIA-CIA-Part3

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Code d'Examen: IIA-CIA-Part3
Nom d'Examen: IIA (Certified Internal Auditor - Part 3, Business Analysis and Information Technology)
Questions et réponses: 1554 Q&As

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NO.1 Which of the following is not required by ISO 9000 standards?
A. Establishment of a quality management system.
B. Creation of an internal audit system.
C. Consistent high quality products.
D. Onsite inspections by a registrar.
Answer: C

IIA   IIA-CIA-Part3   certification IIA-CIA-Part3   certification IIA-CIA-Part3
Explanation:
ISO 9000 is a set of generic standards for establishing and maintaining a quality system within an
entity. The standards provide no basis forjudging the quality of the end product. The marketplace
makes this determination. The objective of ISO 9000 standards is to ensure consistent quality.

NO.2 Which statement best describes total quality management (TQM)?
A. TQM emphasizes reducing the cost of inspection.
B. TQM emphasizes better statistical quality control techniques.
C. TQM emphasizes doing each job right the first time.
D. TQM emphasizes encouraging cross-functional teamwork.
Answer: C

IIA examen   IIA-CIA-Part3 examen   IIA-CIA-Part3 examen   certification IIA-CIA-Part3   certification IIA-CIA-Part3
Explanation:
TQM establishes quality as an organizational objective and views it as a major component of the
organization's service to its customers. It emphasizes employee training and commitment,
productservice design and production, and customer service. Ordinarily, the quality of a product or
service is as important to customers as cost and timeliness. Superior product quality is not merely
the result of more inspection, better statistical quality control, and cross-functional teamwork.
Manufactures must make fundamental changes in the way they produce products and do each job
right the first time.

NO.3 The use of teams in total quality management (TQM) is important because:
A. Well-managed teams can be highly creative and are able to address complex problems better
than individuals can.
B. Teams are quicker to make decisions, thereby helping to reduce cycle time.
C. Employee motivation is higher for team members than for individual contributors.
D. The use of teams eliminates the need for supervision, thereby allowing a company to become
leaner and more profitable.
Answer: A

IIA   IIA-CIA-Part3 examen   IIA-CIA-Part3 examen
Explanation:
Teams can use the diverse knowledge and skills of all team members. Employee involvement means
training and empowering employees to harness their creativity for problem solving. Quality control
circles are used to obtain input from employees and to locate the best perspective on problem
solving.

NO.4 Which of the following is a characteristic of total quality management (TQM)?
A. Management by objectives.
B. On-the-job training by other workers.
C. Quality by final inspection.
D. Education and self-improvement.
Answer: D

IIA examen   IIA-CIA-Part3 examen   certification IIA-CIA-Part3   certification IIA-CIA-Part3   IIA-CIA-Part3
Explanation:
TQM is the continuous pursuit of quality in every aspect of organizational activities. One of the
means of achieving this is through employee training and empowerment.

NO.5 All of the following are generally included in a cost-of-quality report except:
A. Warranty claims.
B. Design engineering.
C. Supplier evaluations.
D. Lost contribution margin.
Answer: D

certification IIA   certification IIA-CIA-Part3   IIA-CIA-Part3 examen   IIA-CIA-Part3 examen   IIA-CIA-Part3 examen
Explanation:
A cost-of-quality report includes most costs related to quality, specifically the costs of prevention,
appraisal, internal failure, and external failure.
11. Which of the following is not an appropriate measure of quality?
A. Market share.
B. Delivery performance.
C. Customer satisfaction.
D. Raw materials costs.
Answer: D

certification IIA   IIA-CIA-Part3 examen   IIA-CIA-Part3   IIA-CIA-Part3 examen   IIA-CIA-Part3
Explanation:
Emphasizing lower input costs may result in more defective output, and higher input costs may or
may not reflect the procurement of better raw materials. Financial measures are thus mostly
unsuitable for measuring quality.
12. One of the main reasons that implementation of a total quality management (TQM) program
works better through the use of teams is:
A. Teams are more efficient and help an organization reduce its staffing.
B. Employee motivation is always higher for team members than for individual contributors.
C. Teams are a natural vehicle for sharing ideas, which leads to process improvement.
D. The use of teams eliminates the need for supervision, thereby allowing a company to reduce
staffing.
Answer: C

certification IIA   IIA-CIA-Part3 examen   IIA-CIA-Part3
Explanation:
TQM promotes teamwork by modifying or eliminating traditional (and rigid) vertical hierarchies and
instead forming flexible groups of specialists. Quality circles, cross-functional teams, and
self-managed teams are typical formats. Teams are an excellent means of encouraging the sharing
of ideas and removing process improvement obstacles.
13. If a company is customer-centered, its customers are defined as:
A. Only people external to the company who have purchased something from the company.
B. Only people internal to the company who directly use its product.
C. Anyone external to the company and those internal who rely on its product to get their job done.
D. Everybody external to the company who is currently doing, or may in the future do, business with
the company.
Answer: C

certification IIA   certification IIA-CIA-Part3   certification IIA-CIA-Part3   certification IIA-CIA-Part3   IIA-CIA-Part3 examen
Explanation:
One of the principles of total quality management (TQM) is customer orientation, whether the
customer is internal or external. An internal customer is a member of the organization who relies on
another member's work to accomplish his/her task.
14. Management of a company is attempting to build a reputation as a world-class manufacturer
of quality products. Which of the following measures would not be used by the firm to measure
quality?
A. The percentage of shipments returned by customers because of poor quality.
B. The number of parts shipped per day.
C. The number of defective parts per million.
D. The percentage of products passing quality tests the firsttime
Answer: B

certification IIA   certification IIA-CIA-Part3   IIA-CIA-Part3   IIA-CIA-Part3 examen   IIA-CIA-Part3 examen
Explanation:
The number of parts shipped per day would most likely be used as a measure of the effectiveness
and efficiency of shipping procedures, not the quality of the product. This measure does not
consider how many of the parts are defective.
15. Quality costing is similar in service and manufacturing organizations. Nevertheless, the
differences
between these organizations have certain implications for quality management. Thus,
A. Direct labor costs are usually a higher percentage of total costs in manufacturing organizations.
B. External failure costs are relatively greater in service organizations.
C. Quality improvements resulting in more efficient use of labor time are more likely to be accepted
by employees in service organizations.
D. Poor service is less likely to result in loss of customers than a faulty product.
Answer: B

certification IIA   IIA-CIA-Part3 examen   certification IIA-CIA-Part3   IIA-CIA-Part3
Explanation:
External failure costs arise when problems occur after delivery. They occur because products or
services are nonconforming or otherwise do not satisfy customers. External failure costs in service
enterprises are even more important than in manufacturing environments. Faulty goods sometimes
maybe reworked or replaced to a customer's satisfaction, but poor service tends to result in a loss of
customers.
16. A means of limiting production delays caused by equipment breakdown and repair is to:
A. Schedule production based on capacity planning.
B. Plan maintenance activity based on an analysis of equipment repair work orders.
C. Pre-authorize equipment maintenance and overtime pay.
D. Establish a preventive maintenance program for all production equipment.
Answer: D

certification IIA   certification IIA-CIA-Part3   certification IIA-CIA-Part3   IIA-CIA-Part3
Explanation:
A preventive maintenance program reduces equipment breakdowns and repairs.
17. Under a total quality management (TQM) approach,
A. Measurement occurs throughout the process, and errors are caught and corrected at the source.
B. Quality control is performed by highly trained inspectors at the end of the production process.
C. Upper management assumes the primary responsibility for the quality of the products and
services.
D. A large number of suppliers are used in order to obtain the lowest possible prices.
Answer: A

certification IIA   certification IIA-CIA-Part3   IIA-CIA-Part3   IIA-CIA-Part3
Explanation:
TQM emphasizes quality as a basic organizational function. TQM is the continuous pursuit of quality
in every aspect of organizational activities. One of the basic principles of TQM is doing it right the
first time. Thus, errors should be caught and corrected at the source.
18. Which of the following is a key to successful total quality management (TQM)?
A. Training quality inspectors.
B. Focusing intensely on the customer.
C. Creating appropriate hierarchies to increase efficiency.
D. Establishing a well-defined quality standard, then focusing on meeting it.
Answer: B

certification IIA   certification IIA-CIA-Part3   IIA-CIA-Part3
Explanation:
TQM emphasizes satisfaction of customers, both internal and external. TQM considers the supplier's
relationship with the customer, identifies customer needs, and recognizes that everyone in a
process is at some time a customer or supplier of someone else, either inside or outside of the
organization. Thus, TQM begins with external customer requirements, identifies internal
customer-supplier relationships and requirements, and establishes requirements for external
suppliers.
19. The four categories of costs associated with product quality costs are:
A. External failure, internal failure, prevention, and carrying.
B. External failure, internal failure, prevention, and appraisal.
C. External failure, internal failure, training, and appraisal.
D. Warranty, product liability, training, and appraisal.
Answer: B

IIA   certification IIA-CIA-Part3   IIA-CIA-Part3 examen   IIA-CIA-Part3 examen
Explanation:
Prevention costs are incurred to prevent defects. Appraisal costs are incurred to detect defective
output during and after the production process. Internal failure costs are associated with defective
output discovered before shipping. External failure costs are associated with defective output
discovered after it has reached the customer.
20. Statistical quality control often involves the use of control charts whose basic purpose is to:
A. Determine when accounting control procedures are not working.
B. Control labor costs in production operations.
C. Detect performance trends away from normal operations.
D. Monitor internal control applications of information technology.
Answer: C

IIA examen   IIA-CIA-Part3 examen   IIA-CIA-Part3 examen   IIA-CIA-Part3 examen   certification IIA-CIA-Part3   IIA-CIA-Part3 examen
Explanation:
Statistical control charts are graphic aids for monitoring the status of any process subject to random
variations. The chart consists of three horizontal lines plotted on a horizontal time scale. The vertical
scale represents the appropriate quantitative measure. The center line represents the average range
or overall mean for the process being controlled. The other two lines are the upper control limit and
the lower control limit. The processes are measured periodically, and the values are plotted on the
chart. If the value falls within the control limits, no action is taken. If the value falls outside the limits,
the process is considered "out of control," and an investigation is made for possible corrective
action. Another advantage of the chart is that it makes trends visible.

NO.6 A traditional quality control process in manufacturing consists of mass inspection of goods
only at the end of a production process. A major deficiency of the traditional control process is that:
A. It is expensive to do the inspections at the end of the process.
B. It is not possible to rework defective items.
C. It is not 100% effective.
D. It does not focus on improving the entire production process.
Answer: A

certification IIA   certification IIA-CIA-Part3   IIA-CIA-Part3 examen   IIA-CIA-Part3   IIA-CIA-Part3 examen
Explanation:
The process used to produce the goods is not thoroughly reviewed and evaluated for efficiency and
effectiveness. Preventing defects and increasing efficiency by improving the production process
raises quality standards and decreases costs.

NO.7 A company with many branch stores has decided to use its best-performing store as a
benchmark organization for the purpose of analyzing the accuracy and reliability of branch store
financial reporting.
Which one of the following is the most likely measure to be included in a financial benchmark?
A. High turnover of employees.
B. High level of employee participation in setting budgets.
C. High amount of bad debt write-offs.
D. High number of suppliers.
Answer: C

certification IIA   IIA-CIA-Part3   certification IIA-CIA-Part3   certification IIA-CIA-Part3
Explanation:
Internal benchmarking is the application of best practices in one part of the organization (e.g., a
high-performing branch store) to its other parts (other branches). This process requires, among
other things, use of quantitative and qualitative measures. A key indicator for financial performance
measurement is the amount of bad debt write-offs. A high level of bad debt write-offs could
indicate fraud, which would compromise the accuracy and reliability of financial reports. Bad debt
write-offs may result from recording fictitious sales.

NO.8 Focusing on customers, promoting innovation, learning new philosophies, driving out fear, and
providing extensive training are all elements of a major change in organizations. These elements are
aimed primarily at:
A. Copying leading organizations to better compete with them.
B. Focusing on the total quality of products and services.
C. Being efficient and effective at the same time, in order to indirectly affect profits.
D. Managing costs of products and services better, in order to become the low-cost provider.
Answer: B

certification IIA   IIA-CIA-Part3   IIA-CIA-Part3 examen   IIA-CIA-Part3 examen   certification IIA-CIA-Part3
Explanation:
TQM is a comprehensive approach to quality. It treats the pursuit of quality as a basic organizational
function that is as important as production or marketing. TQM is the continuous pursuit of quality in
every aspect of organizational activities through (1) a philosophy of doing it right the first time; (2)
employee training and empowerment; (3) promotion of teamwork; (4) improvement of processes;
and (5) attention to satisfaction of customers, both internal and external. TQM emphasizes the
supplier's relationship with the customer, identifies customer needs, and recognizes that everyone
in a process is at some time a customer or supplier of someone else, either inside or outside of the
organization.

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Code d'Examen: IIA-CIA-Part2
Nom d'Examen: IIA (Certified Internal Auditor - Part 2, Conducting the Internal Audit Engagement)
Questions et réponses: 220 Q&As

Code d'Examen: IIA-CIA-Part3
Nom d'Examen: IIA (Certified Internal Auditor - Part 3, Business Analysis and Information Technology)
Questions et réponses: 1554 Q&As

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NO.1 A company with many branch stores has decided to use its best-performing store as a
benchmark organization for the purpose of analyzing the accuracy and reliability of branch store
financial reporting.
Which one of the following is the most likely measure to be included in a financial benchmark?
A. High turnover of employees.
B. High level of employee participation in setting budgets.
C. High amount of bad debt write-offs.
D. High number of suppliers.
Answer: C

certification IIA   certification IIA-CIA-Part3   certification IIA-CIA-Part3   IIA-CIA-Part3 examen   IIA-CIA-Part3 examen
Explanation:
Internal benchmarking is the application of best practices in one part of the organization (e.g., a
high-performing branch store) to its other parts (other branches). This process requires, among
other things, use of quantitative and qualitative measures. A key indicator for financial performance
measurement is the amount of bad debt write-offs. A high level of bad debt write-offs could
indicate fraud, which would compromise the accuracy and reliability of financial reports. Bad debt
write-offs may result from recording fictitious sales.

NO.2 Focusing on customers, promoting innovation, learning new philosophies, driving out fear, and
providing extensive training are all elements of a major change in organizations. These elements are
aimed primarily at:
A. Copying leading organizations to better compete with them.
B. Focusing on the total quality of products and services.
C. Being efficient and effective at the same time, in order to indirectly affect profits.
D. Managing costs of products and services better, in order to become the low-cost provider.
Answer: B

IIA examen   certification IIA-CIA-Part3   IIA-CIA-Part3 examen   IIA-CIA-Part3 examen   IIA-CIA-Part3 examen
Explanation:
TQM is a comprehensive approach to quality. It treats the pursuit of quality as a basic organizational
function that is as important as production or marketing. TQM is the continuous pursuit of quality in
every aspect of organizational activities through (1) a philosophy of doing it right the first time; (2)
employee training and empowerment; (3) promotion of teamwork; (4) improvement of processes;
and (5) attention to satisfaction of customers, both internal and external. TQM emphasizes the
supplier's relationship with the customer, identifies customer needs, and recognizes that everyone
in a process is at some time a customer or supplier of someone else, either inside or outside of the
organization.

NO.3 The use of teams in total quality management (TQM) is important because:
A. Well-managed teams can be highly creative and are able to address complex problems better
than individuals can.
B. Teams are quicker to make decisions, thereby helping to reduce cycle time.
C. Employee motivation is higher for team members than for individual contributors.
D. The use of teams eliminates the need for supervision, thereby allowing a company to become
leaner and more profitable.
Answer: A

IIA examen   IIA-CIA-Part3 examen   certification IIA-CIA-Part3   certification IIA-CIA-Part3
Explanation:
Teams can use the diverse knowledge and skills of all team members. Employee involvement means
training and empowering employees to harness their creativity for problem solving. Quality control
circles are used to obtain input from employees and to locate the best perspective on problem
solving.

NO.4 Which of the following is a characteristic of total quality management (TQM)?
A. Management by objectives.
B. On-the-job training by other workers.
C. Quality by final inspection.
D. Education and self-improvement.
Answer: D

certification IIA   certification IIA-CIA-Part3   certification IIA-CIA-Part3   IIA-CIA-Part3 examen
Explanation:
TQM is the continuous pursuit of quality in every aspect of organizational activities. One of the
means of achieving this is through employee training and empowerment.

NO.5 All of the following are generally included in a cost-of-quality report except:
A. Warranty claims.
B. Design engineering.
C. Supplier evaluations.
D. Lost contribution margin.
Answer: D

IIA examen   certification IIA-CIA-Part3   certification IIA-CIA-Part3
Explanation:
A cost-of-quality report includes most costs related to quality, specifically the costs of prevention,
appraisal, internal failure, and external failure.
11. Which of the following is not an appropriate measure of quality?
A. Market share.
B. Delivery performance.
C. Customer satisfaction.
D. Raw materials costs.
Answer: D

certification IIA   certification IIA-CIA-Part3   IIA-CIA-Part3 examen   IIA-CIA-Part3 examen   IIA-CIA-Part3 examen
Explanation:
Emphasizing lower input costs may result in more defective output, and higher input costs may or
may not reflect the procurement of better raw materials. Financial measures are thus mostly
unsuitable for measuring quality.
12. One of the main reasons that implementation of a total quality management (TQM) program
works better through the use of teams is:
A. Teams are more efficient and help an organization reduce its staffing.
B. Employee motivation is always higher for team members than for individual contributors.
C. Teams are a natural vehicle for sharing ideas, which leads to process improvement.
D. The use of teams eliminates the need for supervision, thereby allowing a company to reduce
staffing.
Answer: C

IIA   IIA-CIA-Part3   certification IIA-CIA-Part3
Explanation:
TQM promotes teamwork by modifying or eliminating traditional (and rigid) vertical hierarchies and
instead forming flexible groups of specialists. Quality circles, cross-functional teams, and
self-managed teams are typical formats. Teams are an excellent means of encouraging the sharing
of ideas and removing process improvement obstacles.
13. If a company is customer-centered, its customers are defined as:
A. Only people external to the company who have purchased something from the company.
B. Only people internal to the company who directly use its product.
C. Anyone external to the company and those internal who rely on its product to get their job done.
D. Everybody external to the company who is currently doing, or may in the future do, business with
the company.
Answer: C

IIA examen   certification IIA-CIA-Part3   IIA-CIA-Part3
Explanation:
One of the principles of total quality management (TQM) is customer orientation, whether the
customer is internal or external. An internal customer is a member of the organization who relies on
another member's work to accomplish his/her task.
14. Management of a company is attempting to build a reputation as a world-class manufacturer
of quality products. Which of the following measures would not be used by the firm to measure
quality?
A. The percentage of shipments returned by customers because of poor quality.
B. The number of parts shipped per day.
C. The number of defective parts per million.
D. The percentage of products passing quality tests the firsttime
Answer: B

IIA   certification IIA-CIA-Part3   IIA-CIA-Part3 examen   IIA-CIA-Part3   IIA-CIA-Part3   IIA-CIA-Part3 examen
Explanation:
The number of parts shipped per day would most likely be used as a measure of the effectiveness
and efficiency of shipping procedures, not the quality of the product. This measure does not
consider how many of the parts are defective.
15. Quality costing is similar in service and manufacturing organizations. Nevertheless, the
differences
between these organizations have certain implications for quality management. Thus,
A. Direct labor costs are usually a higher percentage of total costs in manufacturing organizations.
B. External failure costs are relatively greater in service organizations.
C. Quality improvements resulting in more efficient use of labor time are more likely to be accepted
by employees in service organizations.
D. Poor service is less likely to result in loss of customers than a faulty product.
Answer: B

certification IIA   IIA-CIA-Part3 examen   certification IIA-CIA-Part3
Explanation:
External failure costs arise when problems occur after delivery. They occur because products or
services are nonconforming or otherwise do not satisfy customers. External failure costs in service
enterprises are even more important than in manufacturing environments. Faulty goods sometimes
maybe reworked or replaced to a customer's satisfaction, but poor service tends to result in a loss of
customers.
16. A means of limiting production delays caused by equipment breakdown and repair is to:
A. Schedule production based on capacity planning.
B. Plan maintenance activity based on an analysis of equipment repair work orders.
C. Pre-authorize equipment maintenance and overtime pay.
D. Establish a preventive maintenance program for all production equipment.
Answer: D

IIA   certification IIA-CIA-Part3   IIA-CIA-Part3 examen   certification IIA-CIA-Part3
Explanation:
A preventive maintenance program reduces equipment breakdowns and repairs.
17. Under a total quality management (TQM) approach,
A. Measurement occurs throughout the process, and errors are caught and corrected at the source.
B. Quality control is performed by highly trained inspectors at the end of the production process.
C. Upper management assumes the primary responsibility for the quality of the products and
services.
D. A large number of suppliers are used in order to obtain the lowest possible prices.
Answer: A

certification IIA   certification IIA-CIA-Part3   IIA-CIA-Part3   certification IIA-CIA-Part3
Explanation:
TQM emphasizes quality as a basic organizational function. TQM is the continuous pursuit of quality
in every aspect of organizational activities. One of the basic principles of TQM is doing it right the
first time. Thus, errors should be caught and corrected at the source.
18. Which of the following is a key to successful total quality management (TQM)?
A. Training quality inspectors.
B. Focusing intensely on the customer.
C. Creating appropriate hierarchies to increase efficiency.
D. Establishing a well-defined quality standard, then focusing on meeting it.
Answer: B

certification IIA   IIA-CIA-Part3 examen   certification IIA-CIA-Part3   IIA-CIA-Part3 examen
Explanation:
TQM emphasizes satisfaction of customers, both internal and external. TQM considers the supplier's
relationship with the customer, identifies customer needs, and recognizes that everyone in a
process is at some time a customer or supplier of someone else, either inside or outside of the
organization. Thus, TQM begins with external customer requirements, identifies internal
customer-supplier relationships and requirements, and establishes requirements for external
suppliers.
19. The four categories of costs associated with product quality costs are:
A. External failure, internal failure, prevention, and carrying.
B. External failure, internal failure, prevention, and appraisal.
C. External failure, internal failure, training, and appraisal.
D. Warranty, product liability, training, and appraisal.
Answer: B

certification IIA   IIA-CIA-Part3   certification IIA-CIA-Part3
Explanation:
Prevention costs are incurred to prevent defects. Appraisal costs are incurred to detect defective
output during and after the production process. Internal failure costs are associated with defective
output discovered before shipping. External failure costs are associated with defective output
discovered after it has reached the customer.
20. Statistical quality control often involves the use of control charts whose basic purpose is to:
A. Determine when accounting control procedures are not working.
B. Control labor costs in production operations.
C. Detect performance trends away from normal operations.
D. Monitor internal control applications of information technology.
Answer: C

certification IIA   certification IIA-CIA-Part3   certification IIA-CIA-Part3
Explanation:
Statistical control charts are graphic aids for monitoring the status of any process subject to random
variations. The chart consists of three horizontal lines plotted on a horizontal time scale. The vertical
scale represents the appropriate quantitative measure. The center line represents the average range
or overall mean for the process being controlled. The other two lines are the upper control limit and
the lower control limit. The processes are measured periodically, and the values are plotted on the
chart. If the value falls within the control limits, no action is taken. If the value falls outside the limits,
the process is considered "out of control," and an investigation is made for possible corrective
action. Another advantage of the chart is that it makes trends visible.

NO.6 A traditional quality control process in manufacturing consists of mass inspection of goods
only at the end of a production process. A major deficiency of the traditional control process is that:
A. It is expensive to do the inspections at the end of the process.
B. It is not possible to rework defective items.
C. It is not 100% effective.
D. It does not focus on improving the entire production process.
Answer: A

IIA   IIA-CIA-Part3 examen   certification IIA-CIA-Part3   IIA-CIA-Part3 examen   certification IIA-CIA-Part3
Explanation:
The process used to produce the goods is not thoroughly reviewed and evaluated for efficiency and
effectiveness. Preventing defects and increasing efficiency by improving the production process
raises quality standards and decreases costs.

NO.7 Which of the following is not required by ISO 9000 standards?
A. Establishment of a quality management system.
B. Creation of an internal audit system.
C. Consistent high quality products.
D. Onsite inspections by a registrar.
Answer: C

IIA   certification IIA-CIA-Part3   IIA-CIA-Part3 examen
Explanation:
ISO 9000 is a set of generic standards for establishing and maintaining a quality system within an
entity. The standards provide no basis forjudging the quality of the end product. The marketplace
makes this determination. The objective of ISO 9000 standards is to ensure consistent quality.

NO.8 Which of the following costs of quality is a failure cost?
A. Systems development costs.
B. Costs of inspecting in-process items.
C. Contract penalty for delivery of nonconforming goods.
D. Costs of quality circles.
Answer: C

IIA   IIA-CIA-Part3 examen   IIA-CIA-Part3 examen
Explanation:
Failure costs are incurred after defective output has been removed from production. A contract
penalty for faulty goods is an example of an external failure cost.

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Code d'Examen: IIA-CIA-Part1
Nom d'Examen: IIA (Certified Internal Auditor - Part 1, The Internal Audit Activity's Role in Governance, Risk, and Control)
Questions et réponses: 209 Q&As

Code d'Examen: IIA-CIA-Part3
Nom d'Examen: IIA (Certified Internal Auditor - Part 3 study guide with online review)
Questions et réponses: 1554 Q&As

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NO.1 Which of the following costs of quality is a failure cost?
A. Systems development costs.
B. Costs of inspecting in-process items.
C. Contract penalty for delivery of nonconforming goods.
D. Costs of quality circles.
Answer: C

IIA examen   IIA-CIA-Part3   IIA-CIA-Part3
Explanation:
Failure costs are incurred after defective output has been removed from production. A contract
penalty for faulty goods is an example of an external failure cost.

NO.2 Which statement best describes total quality management (TQM)?
A. TQM emphasizes reducing the cost of inspection.
B. TQM emphasizes better statistical quality control techniques.
C. TQM emphasizes doing each job right the first time.
D. TQM emphasizes encouraging cross-functional teamwork.
Answer: C

certification IIA   certification IIA-CIA-Part3   IIA-CIA-Part3 examen   IIA-CIA-Part3   certification IIA-CIA-Part3
Explanation:
TQM establishes quality as an organizational objective and views it as a major component of the
organization's service to its customers. It emphasizes employee training and commitment,
productservice design and production, and customer service. Ordinarily, the quality of a product or
service is as important to customers as cost and timeliness. Superior product quality is not merely
the result of more inspection, better statistical quality control, and cross-functional teamwork.
Manufactures must make fundamental changes in the way they produce products and do each job
right the first time.

NO.3 Which of the following is a characteristic of total quality management (TQM)?
A. Management by objectives.
B. On-the-job training by other workers.
C. Quality by final inspection.
D. Education and self-improvement.
Answer: D

IIA   certification IIA-CIA-Part3   IIA-CIA-Part3 examen   IIA-CIA-Part3 examen
Explanation:
TQM is the continuous pursuit of quality in every aspect of organizational activities. One of the
means of achieving this is through employee training and empowerment.

NO.4 In which of the following organizational structures does total quality management (TQM) work
best?
A. Hierarchal.
B. Teams of people from the same specialty.
C. Teams of people from different specialties.
D. Specialists working individually.
Answer: C

IIA examen   IIA-CIA-Part3 examen   certification IIA-CIA-Part3   IIA-CIA-Part3 examen
Explanation:
TQM advocates replacement of the traditional hierarchal structure with teams of people from
different specialties. This change follows from TQM's emphasis on empowering employees and
teamwork. Employees should (1) have proper training, necessary information, and the best tools;
(2) be fully engaged in the decision process; and (3) receive fair compensation. If such empowered
employees are assembled in teams of individuals with the required skills, TQM theorists believe
they will be more effective than people performing their tasks separately in a rigid structure.

NO.5 A traditional quality control process in manufacturing consists of mass inspection of goods
only at the end of a production process. A major deficiency of the traditional control process is that:
A. It is expensive to do the inspections at the end of the process.
B. It is not possible to rework defective items.
C. It is not 100% effective.
D. It does not focus on improving the entire production process.
Answer: A

IIA examen   IIA-CIA-Part3 examen   IIA-CIA-Part3 examen   IIA-CIA-Part3 examen   IIA-CIA-Part3 examen
Explanation:
The process used to produce the goods is not thoroughly reviewed and evaluated for efficiency and
effectiveness. Preventing defects and increasing efficiency by improving the production process
raises quality standards and decreases costs.

NO.6 Which of the following is not required by ISO 9000 standards?
A. Establishment of a quality management system.
B. Creation of an internal audit system.
C. Consistent high quality products.
D. Onsite inspections by a registrar.
Answer: C

certification IIA   IIA-CIA-Part3 examen   IIA-CIA-Part3 examen   IIA-CIA-Part3   certification IIA-CIA-Part3   certification IIA-CIA-Part3
Explanation:
ISO 9000 is a set of generic standards for establishing and maintaining a quality system within an
entity. The standards provide no basis forjudging the quality of the end product. The marketplace
makes this determination. The objective of ISO 9000 standards is to ensure consistent quality.

NO.7 All of the following are generally included in a cost-of-quality report except:
A. Warranty claims.
B. Design engineering.
C. Supplier evaluations.
D. Lost contribution margin.
Answer: D

IIA examen   IIA-CIA-Part3   IIA-CIA-Part3 examen
Explanation:
A cost-of-quality report includes most costs related to quality, specifically the costs of prevention,
appraisal, internal failure, and external failure.
11. Which of the following is not an appropriate measure of quality?
A. Market share.
B. Delivery performance.
C. Customer satisfaction.
D. Raw materials costs.
Answer: D

IIA   IIA-CIA-Part3 examen   IIA-CIA-Part3   IIA-CIA-Part3 examen
Explanation:
Emphasizing lower input costs may result in more defective output, and higher input costs may or
may not reflect the procurement of better raw materials. Financial measures are thus mostly
unsuitable for measuring quality.
12. One of the main reasons that implementation of a total quality management (TQM) program
works better through the use of teams is:
A. Teams are more efficient and help an organization reduce its staffing.
B. Employee motivation is always higher for team members than for individual contributors.
C. Teams are a natural vehicle for sharing ideas, which leads to process improvement.
D. The use of teams eliminates the need for supervision, thereby allowing a company to reduce
staffing.
Answer: C

IIA   IIA-CIA-Part3 examen   IIA-CIA-Part3 examen   IIA-CIA-Part3 examen
Explanation:
TQM promotes teamwork by modifying or eliminating traditional (and rigid) vertical hierarchies and
instead forming flexible groups of specialists. Quality circles, cross-functional teams, and
self-managed teams are typical formats. Teams are an excellent means of encouraging the sharing
of ideas and removing process improvement obstacles.
13. If a company is customer-centered, its customers are defined as:
A. Only people external to the company who have purchased something from the company.
B. Only people internal to the company who directly use its product.
C. Anyone external to the company and those internal who rely on its product to get their job done.
D. Everybody external to the company who is currently doing, or may in the future do, business with
the company.
Answer: C

certification IIA   IIA-CIA-Part3   IIA-CIA-Part3 examen   certification IIA-CIA-Part3
Explanation:
One of the principles of total quality management (TQM) is customer orientation, whether the
customer is internal or external. An internal customer is a member of the organization who relies on
another member's work to accomplish his/her task.
14. Management of a company is attempting to build a reputation as a world-class manufacturer
of quality products. Which of the following measures would not be used by the firm to measure
quality?
A. The percentage of shipments returned by customers because of poor quality.
B. The number of parts shipped per day.
C. The number of defective parts per million.
D. The percentage of products passing quality tests the firsttime
Answer: B

certification IIA   IIA-CIA-Part3 examen   IIA-CIA-Part3 examen
Explanation:
The number of parts shipped per day would most likely be used as a measure of the effectiveness
and efficiency of shipping procedures, not the quality of the product. This measure does not
consider how many of the parts are defective.
15. Quality costing is similar in service and manufacturing organizations. Nevertheless, the
differences
between these organizations have certain implications for quality management. Thus,
A. Direct labor costs are usually a higher percentage of total costs in manufacturing organizations.
B. External failure costs are relatively greater in service organizations.
C. Quality improvements resulting in more efficient use of labor time are more likely to be accepted
by employees in service organizations.
D. Poor service is less likely to result in loss of customers than a faulty product.
Answer: B

IIA examen   IIA-CIA-Part3 examen   certification IIA-CIA-Part3
Explanation:
External failure costs arise when problems occur after delivery. They occur because products or
services are nonconforming or otherwise do not satisfy customers. External failure costs in service
enterprises are even more important than in manufacturing environments. Faulty goods sometimes
maybe reworked or replaced to a customer's satisfaction, but poor service tends to result in a loss of
customers.
16. A means of limiting production delays caused by equipment breakdown and repair is to:
A. Schedule production based on capacity planning.
B. Plan maintenance activity based on an analysis of equipment repair work orders.
C. Pre-authorize equipment maintenance and overtime pay.
D. Establish a preventive maintenance program for all production equipment.
Answer: D

IIA   certification IIA-CIA-Part3   certification IIA-CIA-Part3
Explanation:
A preventive maintenance program reduces equipment breakdowns and repairs.
17. Under a total quality management (TQM) approach,
A. Measurement occurs throughout the process, and errors are caught and corrected at the source.
B. Quality control is performed by highly trained inspectors at the end of the production process.
C. Upper management assumes the primary responsibility for the quality of the products and
services.
D. A large number of suppliers are used in order to obtain the lowest possible prices.
Answer: A

certification IIA   IIA-CIA-Part3 examen   certification IIA-CIA-Part3   certification IIA-CIA-Part3   IIA-CIA-Part3 examen
Explanation:
TQM emphasizes quality as a basic organizational function. TQM is the continuous pursuit of quality
in every aspect of organizational activities. One of the basic principles of TQM is doing it right the
first time. Thus, errors should be caught and corrected at the source.
18. Which of the following is a key to successful total quality management (TQM)?
A. Training quality inspectors.
B. Focusing intensely on the customer.
C. Creating appropriate hierarchies to increase efficiency.
D. Establishing a well-defined quality standard, then focusing on meeting it.
Answer: B

IIA   IIA-CIA-Part3   IIA-CIA-Part3 examen
Explanation:
TQM emphasizes satisfaction of customers, both internal and external. TQM considers the supplier's
relationship with the customer, identifies customer needs, and recognizes that everyone in a
process is at some time a customer or supplier of someone else, either inside or outside of the
organization. Thus, TQM begins with external customer requirements, identifies internal
customer-supplier relationships and requirements, and establishes requirements for external
suppliers.
19. The four categories of costs associated with product quality costs are:
A. External failure, internal failure, prevention, and carrying.
B. External failure, internal failure, prevention, and appraisal.
C. External failure, internal failure, training, and appraisal.
D. Warranty, product liability, training, and appraisal.
Answer: B

certification IIA   certification IIA-CIA-Part3   certification IIA-CIA-Part3   certification IIA-CIA-Part3   IIA-CIA-Part3 examen
Explanation:
Prevention costs are incurred to prevent defects. Appraisal costs are incurred to detect defective
output during and after the production process. Internal failure costs are associated with defective
output discovered before shipping. External failure costs are associated with defective output
discovered after it has reached the customer.
20. Statistical quality control often involves the use of control charts whose basic purpose is to:
A. Determine when accounting control procedures are not working.
B. Control labor costs in production operations.
C. Detect performance trends away from normal operations.
D. Monitor internal control applications of information technology.
Answer: C

IIA examen   certification IIA-CIA-Part3   IIA-CIA-Part3 examen   certification IIA-CIA-Part3
Explanation:
Statistical control charts are graphic aids for monitoring the status of any process subject to random
variations. The chart consists of three horizontal lines plotted on a horizontal time scale. The vertical
scale represents the appropriate quantitative measure. The center line represents the average range
or overall mean for the process being controlled. The other two lines are the upper control limit and
the lower control limit. The processes are measured periodically, and the values are plotted on the
chart. If the value falls within the control limits, no action is taken. If the value falls outside the limits,
the process is considered "out of control," and an investigation is made for possible corrective
action. Another advantage of the chart is that it makes trends visible.

NO.8 Focusing on customers, promoting innovation, learning new philosophies, driving out fear, and
providing extensive training are all elements of a major change in organizations. These elements are
aimed primarily at:
A. Copying leading organizations to better compete with them.
B. Focusing on the total quality of products and services.
C. Being efficient and effective at the same time, in order to indirectly affect profits.
D. Managing costs of products and services better, in order to become the low-cost provider.
Answer: B

IIA   IIA-CIA-Part3 examen   IIA-CIA-Part3 examen   IIA-CIA-Part3
Explanation:
TQM is a comprehensive approach to quality. It treats the pursuit of quality as a basic organizational
function that is as important as production or marketing. TQM is the continuous pursuit of quality in
every aspect of organizational activities through (1) a philosophy of doing it right the first time; (2)
employee training and empowerment; (3) promotion of teamwork; (4) improvement of processes;
and (5) attention to satisfaction of customers, both internal and external. TQM emphasizes the
supplier's relationship with the customer, identifies customer needs, and recognizes that everyone
in a process is at some time a customer or supplier of someone else, either inside or outside of the
organization.

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Code d'Examen: IIA-CCSA
Nom d'Examen: IIA (Certification in Control Self-Assessment)
Questions et réponses: 270 Q&As

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NO.1 The entire objectives-risks-controls infrastructures of an organization are subject to greater
monitoring and continuous improvements due to:
A. Accountability for control
B. Measuring methodology
C. Evaluation methodology
D. Self-assessment methodology
Answer: D

IIA examen   certification IIA-CCSA   IIA-CCSA examen

NO.2 Which of the following is Correct?
A. In traditional approach, reporting was done by work teams and in control selfassessment
approach it is done by auditors.
B. In traditional approach, reporting was done by auditors and in control self-assessment approach
it is done by work teams.
C. In traditional approach, setting business objectives were done by auditors and in control
self-assessment approach it is done by management.
D. In traditional approach, accessing risks were done by auditors and in control selfassessment
approach it is also done by auditors.
Answer: B

IIA examen   IIA-CCSA examen   certification IIA-CCSA   IIA-CCSA   IIA-CCSA

NO.3 In traditional approach, objectives used were of management's and in control selfassessment
approach it is of work teams'.
A. True
B. False
Answer: B

certification IIA   IIA-CCSA examen   IIA-CCSA   IIA-CCSA   IIA-CCSA examen

NO.4 Which of the following is NOT the rule of integrity?
A. Perform duty with honesty and responsibility.
B. Observe law and make disclosures expected by law.
C. Knowingly engage in acts that are discreditable to the organization.
D. Respect to and contribute to the legitimate objectives of the organization.
Answer: C

IIA   IIA-CCSA   certification IIA-CCSA

NO.5 Internal auditors have which following four principles to uphold and apply.
A. Integrity, Objectivity, Control and Confidentiality
B. Integrity, Objectivity, Confidentiality and Competency
C. Reliability, Objectivity, Timeliness and Competency
D. Integrity, Objectivity, Discretion and Expertise
Answer: B

certification IIA   IIA-CCSA   IIA-CCSA   IIA-CCSA   IIA-CCSA

NO.6 Which of the following is Correct?
A. Internal auditing is an independent, objective assurance and consulting activity designed to add
value and improve an organization's operations.
B. Take guidelines to analyst conflicts of internal auditing.
C. Required orientation and continuing education regarding audits.
D. Assets are safeguards for internal audits.
Answer: A

IIA   certification IIA-CCSA   certification IIA-CCSA   IIA-CCSA

NO.7 Which of the following is NOT the purpose of an organization that uses self-assessment to
have a formal, documented process that allows management and work teams to participate in a
structured manner?
A. Identifying risk factors and significant exposures.
B. Accessing the control processes that do not mitigate or manage those risks.
C. Developing action plans to reduce risks to acceptable levels.
D. Determining the likelihood of, or assisting in, the achievement of business objectives.
Answer: B

IIA examen   certification IIA-CCSA   IIA-CCSA examen   IIA-CCSA

NO.8 Competency refers to:
A. External auditors apply the knowledge, skills and experience needed in the performance of
internal auditing services.
B. Internal auditors apply the knowledge, skills and experience needed in the performance of
internal auditing services.
C. Reduce or prevent manufacturing defects
D. Provide information about the process capability and maturity with standards.
Answer: B

IIA examen   IIA-CCSA examen   certification IIA-CCSA

NO.9 To disclose all material facts known to internal auditors that if not disclosed, may distort the
reporting of activities under review, this one of the rules of:
A. Objectivity
B. Integrity
C. Confidentiality
D. Expert judgment
Answer: A

IIA examen   certification IIA-CCSA   IIA-CCSA examen   IIA-CCSA   IIA-CCSA

NO.10 Principles relevant to profession of internal auditing and rules of conduct that describe their
behaviors are the components of:
A. Auditing Reviews
B. Internal Auditing Profession
C. Auditing Standards
D. Institute of Internal Auditors
Answer: D

IIA examen   IIA-CCSA examen   IIA-CCSA   IIA-CCSA   IIA-CCSA examen

NO.11 When internal auditors establishes trust and thus provides the basis for reliance on their
judgment, this refers to:
A. Veracity
B. Authenticity
C. Integrity
D. Accuracy
Answer: C

IIA   IIA-CCSA   IIA-CCSA   IIA-CCSA   IIA-CCSA   IIA-CCSA

NO.12 Which of the following is Correct?
A. Internal audit can focus on validating the evaluation conclusions produced by controlself
assessment.
B. controlling can focus on validating the evaluation conclusions produced by controlself assessment.
C. Internal audit can focus on resource and budgetary produced by control-self assessment.
D. Internal audit can focus on better risk assessment produced by control-self assessment.
Answer: A

IIA examen   IIA-CCSA examen   IIA-CCSA

NO.13 The purpose of Control self-assessment is:
A. to make analysis through interviews
B. to find report issued by auditors
C. through which internal control effectiveness is examined and assessed
D. to focus on policies and procedures that are strategy compliance
Answer: C

IIA examen   certification IIA-CCSA   certification IIA-CCSA   IIA-CCSA   certification IIA-CCSA

NO.14 A methodology that can be used by managers and internal auditors to assess the adequacy of
an organization's risk management and control processes is called:
A. Control self-assessment
B. Control certifications
C. Managerial control
D. Risk control
Answer: A

IIA examen   certification IIA-CCSA   IIA-CCSA examen   IIA-CCSA

NO.15 In traditional approach, evaluating risks and controls were done by auditors and in control
self-assessment approach it is done by work teams.
A. True
B. False
Answer: A

certification IIA   IIA-CCSA   IIA-CCSA   IIA-CCSA examen   IIA-CCSA

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IIA IIA-CGAP, de formation et d'essai

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Code d'Examen: IIA-CGAP
Nom d'Examen: IIA (Certified Government Auditing Professional)
Questions et réponses: 327 Q&As

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NO.1 The ____________ promulgates standards for government organizations. INTOSAI standards
are a model for government audit standards, established and endorsed by the INTOSAI organization,
but which must be adopted and/or modified by the _________ of any specific country in order to be
used?
A. Supreme Audit Institution (SAI), International Organization of Supreme Audit Institutions
(INTOSAI)
B. International Organization of Supreme Audit Institutions (INTOSAI), International Standards for
the Professional Practice of Internal Auditing (ISPPIA)
C. International Organization of Supreme Audit Institutions (INTOSAI), Supreme Audit Institution
(SAI)
D. International Standards for the Professional Practice of Internal Auditing (ISPPIA), Supreme Audit
Institution (SAI)
Answer: C

IIA examen   IIA-CGAP   IIA-CGAP examen   IIA-CGAP

NO.2 Standards must be reviewed and applied appropriately during the conduct of an audit.
Following are some illustrations of situations that may arise during the course of an audit EXCEPT:
A. Qualification
B. Independence
C. Communication
D. Coordination
Answer: D

IIA   IIA-CGAP   IIA-CGAP   certification IIA-CGAP   IIA-CGAP   IIA-CGAP

NO.3 Section _________ will detail some specific audit planning steps that are often utilized to
ensure that the appropriate legal and audit standards are applied in ___________:
A. Audit proposals, Audit engagements
B. Audit engagements, II.C.2 (Planning)
C. II.C.2 (Planning), Audit engagements
D. Audit engagements, Audit proposals
Answer: C

IIA examen   IIA-CGAP examen   IIA-CGAP examen   IIA-CGAP examen   IIA-CGAP

NO.4 The IIA has developed the Professional Practices Framework (PPF). In general, a framework
provides a structural blueprint of how a body of knowledge and guidance fits together. As a
coherent system, it facilitates all of the following to a discipline or profession EXCEPT:
A. Communication skills
B. Application of concepts
C. Consistent development
D. Interpretation and methodologies
Answer: A

certification IIA   certification IIA-CGAP   IIA-CGAP

NO.5 A __________________________ letter is usually developed with either a qualified or
unqualified opinion. Obviously a qualified opinion will warrant significant remedial action by the
audit organization:
A. Opinion letter
B. Offer letter
C. Informal opinion letter
D. Formal opinion letter
Answer: D

IIA examen   IIA-CGAP examen   IIA-CGAP   IIA-CGAP

NO.6 The application of appropriate standards depends on all of the following EXCEPT:
A. The objective of the engagement
B. Availability of information.
C. Legally binding agreement
D. Other mandates or local requirements relevant to the audit organization and the engagement
itself.
Answer: C

IIA examen   IIA-CGAP   IIA-CGAP   IIA-CGAP   certification IIA-CGAP

NO.7 The application of the appropriate audit standards is dependent on all of the following issues
EXCEPT:
A. Laws and policies of the audit organization.
B. Regulations
C. Audit requirements
D. External control requirement
Answer: D

certification IIA   certification IIA-CGAP   IIA-CGAP   IIA-CGAP

NO.8 The purpose of the external quality control review is to determine whether the organization's
internal quality control system is in place and operating effectively to provide reasonable assurance
that established policies and procedures and applicable auditing standards are being followed.
A. Quality control, Quantity control
B. Internal quality control system, External quality control
C. External quality control, Internal quality control system
D. Quantity control, Quantity control
Answer: C

IIA examen   IIA-CGAP   IIA-CGAP

NO.9 All of the following groups benefit from the existence of audit standards in a variety of ways
EXCEPT:
A. Elected officials and the public receive increased assurance that public funds are being effectively
used and monitored
B. Government organization
C. Management receives increased assurance that fraud or other organizational deficiencies will be
detected and corrected.
D. External parties and reviewers are provided with usable measurement guidelines.
Answer: B

IIA examen   IIA-CGAP examen   IIA-CGAP   certification IIA-CGAP   IIA-CGAP   certification IIA-CGAP

NO.10 _________Help define the role and responsibilities of auditors to internal and external entities.
Where as _______establish the basic principles and guidance to assist auditors in the performance
of their duties?
A. Technical standards, Standards
B. Standards, Defense standards
C. Audit standards, Standards
D. Standards, Open standards
Answer: C

IIA examen   certification IIA-CGAP   IIA-CGAP

NO.11 Governmental auditing is distinctive and encompasses different requirements from auditing
commercial or not-for-profit enterprises. The standards that apply specifically to government audits
are all of the following EXCEPT:
A. International Auditing and Assurance Standards Board (IAASB).
B. International Standards for the Professional Practice of Internal Auditing (ISPPIA).
C. International Standards on Auditing (ISA).
D. International Organization of Supreme Audit Institutions (INTOSAI) Standards.
Answer: A

IIA   certification IIA-CGAP   certification IIA-CGAP   IIA-CGAP

NO.12 Although not a generally accepted practice by most audit organizations, some may not
comply with audit standards and call the final product reviews or studies. The entire following are
some specific examples where standards may not be used EXCEPT:
A. An "assignment" may have an extremely short deadline, making it virtually impossible to comply
with all appropriate audit standards.
B. The organization doesn't follow the audit standards.
C. Assignments that are strictly tied to compliance with contract terms, regulations, or grant
requirements.
D. The requesting body (legislature, for example) may not want standards to be applied to the
assignment.
Answer: B

IIA examen   IIA-CGAP   IIA-CGAP   IIA-CGAP examen   IIA-CGAP

NO.13 Many _____________________ are conducted in accordance with established Standards,
INTOSAI, or IFAC standards. The International Organization of Supreme Audit Institutions
______________________ promulgates standards for government organizations where as the
International Federation of Accountants _________________ provides additional guidance and
standards:
A. Government audits, (IFAC), (INTOSAI)
B. Government audits, (INTOSAI), (IFAC)
C. (IFAC), (INTOSAI), Government audits
D. (IFAC), Government audits, (INTOSAI)
Answer: B

certification IIA   certification IIA-CGAP   IIA-CGAP examen   IIA-CGAP

NO.14 Audit standards were developed and are followed for all of the following reasons EXCEPT:
A. To provide uniform guidance to auditors and to establish a basis for conducting internal and
external reviews of quality audits.
B. To build credibility and confidence in the auditing profession.
C. To inform customers (the public, public officials, management, stockholders, etc.) about the role
ofauditing.
D. Audit staff qualifications and Quality control
Answer: D

IIA   IIA-CGAP examen   certification IIA-CGAP

NO.15 One mechanism to help ensure the proper application of audit standards is through
____________. The purpose of _______________ is to provide feedback to management on the
effectiveness of the quality control policies and procedures of an organization:
A. An external quality review process
B. An internal quality review process
C. Organizational review process
D. Audit review process
Answer: B

certification IIA   certification IIA-CGAP   IIA-CGAP

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Le matériel de formation de l'examen de meilleur IIA IIA-CCSA

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Code d'Examen: IIA-CCSA
Nom d'Examen: IIA (Certification in Control Self-Assessment)
Questions et réponses: 270 Q&As

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NO.1 Principles relevant to profession of internal auditing and rules of conduct that describe their
behaviors are the components of:
A. Auditing Reviews
B. Internal Auditing Profession
C. Auditing Standards
D. Institute of Internal Auditors
Answer: D

IIA   IIA-CCSA   certification IIA-CCSA   IIA-CCSA   IIA-CCSA examen   certification IIA-CCSA

NO.2 When internal auditors establishes trust and thus provides the basis for reliance on their
judgment, this refers to:
A. Veracity
B. Authenticity
C. Integrity
D. Accuracy
Answer: C

IIA examen   IIA-CCSA   IIA-CCSA   IIA-CCSA   IIA-CCSA

NO.3 In traditional approach, evaluating risks and controls were done by auditors and in control
self-assessment approach it is done by work teams.
A. True
B. False
Answer: A

certification IIA   certification IIA-CCSA   certification IIA-CCSA   IIA-CCSA

NO.4 Which of the following is NOT the rule of integrity?
A. Perform duty with honesty and responsibility.
B. Observe law and make disclosures expected by law.
C. Knowingly engage in acts that are discreditable to the organization.
D. Respect to and contribute to the legitimate objectives of the organization.
Answer: C

IIA examen   IIA-CCSA   certification IIA-CCSA   IIA-CCSA   IIA-CCSA examen

NO.5 Which of the following is Correct?
A. Internal auditing is an independent, objective assurance and consulting activity designed to add
value and improve an organization's operations.
B. Take guidelines to analyst conflicts of internal auditing.
C. Required orientation and continuing education regarding audits.
D. Assets are safeguards for internal audits.
Answer: A

IIA examen   IIA-CCSA   IIA-CCSA

NO.6 In traditional approach, objectives used were of management's and in control selfassessment
approach it is of work teams'.
A. True
B. False
Answer: B

IIA examen   certification IIA-CCSA   IIA-CCSA examen   certification IIA-CCSA

NO.7 Which of the following is NOT the purpose of an organization that uses self-assessment to
have a formal, documented process that allows management and work teams to participate in a
structured manner?
A. Identifying risk factors and significant exposures.
B. Accessing the control processes that do not mitigate or manage those risks.
C. Developing action plans to reduce risks to acceptable levels.
D. Determining the likelihood of, or assisting in, the achievement of business objectives.
Answer: B

IIA   IIA-CCSA   IIA-CCSA

NO.8 A methodology that can be used by managers and internal auditors to assess the adequacy of
an organization's risk management and control processes is called:
A. Control self-assessment
B. Control certifications
C. Managerial control
D. Risk control
Answer: A

IIA   IIA-CCSA examen   IIA-CCSA

NO.9 The purpose of Control self-assessment is:
A. to make analysis through interviews
B. to find report issued by auditors
C. through which internal control effectiveness is examined and assessed
D. to focus on policies and procedures that are strategy compliance
Answer: C

IIA   IIA-CCSA   IIA-CCSA   certification IIA-CCSA

NO.10 Which of the following is Correct?
A. Internal audit can focus on validating the evaluation conclusions produced by controlself
assessment.
B. controlling can focus on validating the evaluation conclusions produced by controlself assessment.
C. Internal audit can focus on resource and budgetary produced by control-self assessment.
D. Internal audit can focus on better risk assessment produced by control-self assessment.
Answer: A

IIA   certification IIA-CCSA   IIA-CCSA examen   IIA-CCSA examen

NO.11 To disclose all material facts known to internal auditors that if not disclosed, may distort the
reporting of activities under review, this one of the rules of:
A. Objectivity
B. Integrity
C. Confidentiality
D. Expert judgment
Answer: A

IIA   IIA-CCSA   IIA-CCSA   IIA-CCSA

NO.12 Competency refers to:
A. External auditors apply the knowledge, skills and experience needed in the performance of
internal auditing services.
B. Internal auditors apply the knowledge, skills and experience needed in the performance of
internal auditing services.
C. Reduce or prevent manufacturing defects
D. Provide information about the process capability and maturity with standards.
Answer: B

certification IIA   IIA-CCSA examen   IIA-CCSA   IIA-CCSA   IIA-CCSA   certification IIA-CCSA

NO.13 Internal auditors have which following four principles to uphold and apply.
A. Integrity, Objectivity, Control and Confidentiality
B. Integrity, Objectivity, Confidentiality and Competency
C. Reliability, Objectivity, Timeliness and Competency
D. Integrity, Objectivity, Discretion and Expertise
Answer: B

certification IIA   IIA-CCSA   IIA-CCSA   IIA-CCSA

NO.14 The entire objectives-risks-controls infrastructures of an organization are subject to greater
monitoring and continuous improvements due to:
A. Accountability for control
B. Measuring methodology
C. Evaluation methodology
D. Self-assessment methodology
Answer: D

IIA   certification IIA-CCSA   certification IIA-CCSA   IIA-CCSA examen   certification IIA-CCSA

NO.15 Which of the following is Correct?
A. In traditional approach, reporting was done by work teams and in control selfassessment
approach it is done by auditors.
B. In traditional approach, reporting was done by auditors and in control self-assessment approach
it is done by work teams.
C. In traditional approach, setting business objectives were done by auditors and in control
self-assessment approach it is done by management.
D. In traditional approach, accessing risks were done by auditors and in control selfassessment
approach it is also done by auditors.
Answer: B

IIA   IIA-CCSA   IIA-CCSA examen

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Le matériel de formation de l'examen de meilleur IIA IIA-CIA-Part3

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Code d'Examen: IIA-CIA-Part3
Nom d'Examen: IIA (Certified Internal Auditor - Part 3 study guide with online review)
Questions et réponses: 1554 Q&As

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NO.1 Which of the following is a characteristic of total quality management (TQM)?
A. Management by objectives.
B. On-the-job training by other workers.
C. Quality by final inspection.
D. Education and self-improvement.
Answer: D

IIA examen   IIA-CIA-Part3   IIA-CIA-Part3   IIA-CIA-Part3   IIA-CIA-Part3
Explanation:
TQM is the continuous pursuit of quality in every aspect of organizational activities. One of the
means of achieving this is through employee training and empowerment.

NO.2 Which of the following costs of quality is a failure cost?
A. Systems development costs.
B. Costs of inspecting in-process items.
C. Contract penalty for delivery of nonconforming goods.
D. Costs of quality circles.
Answer: C

IIA   certification IIA-CIA-Part3   IIA-CIA-Part3   certification IIA-CIA-Part3
Explanation:
Failure costs are incurred after defective output has been removed from production. A contract
penalty for faulty goods is an example of an external failure cost.

NO.3 In which of the following organizational structures does total quality management (TQM) work
best?
A. Hierarchal.
B. Teams of people from the same specialty.
C. Teams of people from different specialties.
D. Specialists working individually.
Answer: C

IIA   IIA-CIA-Part3   IIA-CIA-Part3 examen
Explanation:
TQM advocates replacement of the traditional hierarchal structure with teams of people from
different specialties. This change follows from TQM's emphasis on empowering employees and
teamwork. Employees should (1) have proper training, necessary information, and the best tools;
(2) be fully engaged in the decision process; and (3) receive fair compensation. If such empowered
employees are assembled in teams of individuals with the required skills, TQM theorists believe
they will be more effective than people performing their tasks separately in a rigid structure.

NO.4 Which statement best describes total quality management (TQM)?
A. TQM emphasizes reducing the cost of inspection.
B. TQM emphasizes better statistical quality control techniques.
C. TQM emphasizes doing each job right the first time.
D. TQM emphasizes encouraging cross-functional teamwork.
Answer: C

IIA examen   certification IIA-CIA-Part3   certification IIA-CIA-Part3   IIA-CIA-Part3
Explanation:
TQM establishes quality as an organizational objective and views it as a major component of the
organization's service to its customers. It emphasizes employee training and commitment,
productservice design and production, and customer service. Ordinarily, the quality of a product or
service is as important to customers as cost and timeliness. Superior product quality is not merely
the result of more inspection, better statistical quality control, and cross-functional teamwork.
Manufactures must make fundamental changes in the way they produce products and do each job
right the first time.

NO.5 All of the following are generally included in a cost-of-quality report except:
A. Warranty claims.
B. Design engineering.
C. Supplier evaluations.
D. Lost contribution margin.
Answer: D

IIA   certification IIA-CIA-Part3   certification IIA-CIA-Part3   IIA-CIA-Part3
Explanation:
A cost-of-quality report includes most costs related to quality, specifically the costs of prevention,
appraisal, internal failure, and external failure.
11. Which of the following is not an appropriate measure of quality?
A. Market share.
B. Delivery performance.
C. Customer satisfaction.
D. Raw materials costs.
Answer: D

certification IIA   IIA-CIA-Part3   certification IIA-CIA-Part3   IIA-CIA-Part3
Explanation:
Emphasizing lower input costs may result in more defective output, and higher input costs may or
may not reflect the procurement of better raw materials. Financial measures are thus mostly
unsuitable for measuring quality.
12. One of the main reasons that implementation of a total quality management (TQM) program
works better through the use of teams is:
A. Teams are more efficient and help an organization reduce its staffing.
B. Employee motivation is always higher for team members than for individual contributors.
C. Teams are a natural vehicle for sharing ideas, which leads to process improvement.
D. The use of teams eliminates the need for supervision, thereby allowing a company to reduce
staffing.
Answer: C

IIA   IIA-CIA-Part3 examen   IIA-CIA-Part3   IIA-CIA-Part3   IIA-CIA-Part3   IIA-CIA-Part3
Explanation:
TQM promotes teamwork by modifying or eliminating traditional (and rigid) vertical hierarchies and
instead forming flexible groups of specialists. Quality circles, cross-functional teams, and
self-managed teams are typical formats. Teams are an excellent means of encouraging the sharing
of ideas and removing process improvement obstacles.
13. If a company is customer-centered, its customers are defined as:
A. Only people external to the company who have purchased something from the company.
B. Only people internal to the company who directly use its product.
C. Anyone external to the company and those internal who rely on its product to get their job done.
D. Everybody external to the company who is currently doing, or may in the future do, business with
the company.
Answer: C

IIA examen   IIA-CIA-Part3   IIA-CIA-Part3   certification IIA-CIA-Part3   IIA-CIA-Part3
Explanation:
One of the principles of total quality management (TQM) is customer orientation, whether the
customer is internal or external. An internal customer is a member of the organization who relies on
another member's work to accomplish his/her task.
14. Management of a company is attempting to build a reputation as a world-class manufacturer
of quality products. Which of the following measures would not be used by the firm to measure
quality?
A. The percentage of shipments returned by customers because of poor quality.
B. The number of parts shipped per day.
C. The number of defective parts per million.
D. The percentage of products passing quality tests the firsttime
Answer: B

IIA   IIA-CIA-Part3   certification IIA-CIA-Part3   IIA-CIA-Part3 examen
Explanation:
The number of parts shipped per day would most likely be used as a measure of the effectiveness
and efficiency of shipping procedures, not the quality of the product. This measure does not
consider how many of the parts are defective.
15. Quality costing is similar in service and manufacturing organizations. Nevertheless, the
differences
between these organizations have certain implications for quality management. Thus,
A. Direct labor costs are usually a higher percentage of total costs in manufacturing organizations.
B. External failure costs are relatively greater in service organizations.
C. Quality improvements resulting in more efficient use of labor time are more likely to be accepted
by employees in service organizations.
D. Poor service is less likely to result in loss of customers than a faulty product.
Answer: B

IIA   certification IIA-CIA-Part3   certification IIA-CIA-Part3   certification IIA-CIA-Part3
Explanation:
External failure costs arise when problems occur after delivery. They occur because products or
services are nonconforming or otherwise do not satisfy customers. External failure costs in service
enterprises are even more important than in manufacturing environments. Faulty goods sometimes
maybe reworked or replaced to a customer's satisfaction, but poor service tends to result in a loss of
customers.
16. A means of limiting production delays caused by equipment breakdown and repair is to:
A. Schedule production based on capacity planning.
B. Plan maintenance activity based on an analysis of equipment repair work orders.
C. Pre-authorize equipment maintenance and overtime pay.
D. Establish a preventive maintenance program for all production equipment.
Answer: D

IIA examen   IIA-CIA-Part3   IIA-CIA-Part3   certification IIA-CIA-Part3
Explanation:
A preventive maintenance program reduces equipment breakdowns and repairs.
17. Under a total quality management (TQM) approach,
A. Measurement occurs throughout the process, and errors are caught and corrected at the source.
B. Quality control is performed by highly trained inspectors at the end of the production process.
C. Upper management assumes the primary responsibility for the quality of the products and
services.
D. A large number of suppliers are used in order to obtain the lowest possible prices.
Answer: A

IIA examen   certification IIA-CIA-Part3   certification IIA-CIA-Part3
Explanation:
TQM emphasizes quality as a basic organizational function. TQM is the continuous pursuit of quality
in every aspect of organizational activities. One of the basic principles of TQM is doing it right the
first time. Thus, errors should be caught and corrected at the source.
18. Which of the following is a key to successful total quality management (TQM)?
A. Training quality inspectors.
B. Focusing intensely on the customer.
C. Creating appropriate hierarchies to increase efficiency.
D. Establishing a well-defined quality standard, then focusing on meeting it.
Answer: B

IIA examen   certification IIA-CIA-Part3   IIA-CIA-Part3
Explanation:
TQM emphasizes satisfaction of customers, both internal and external. TQM considers the supplier's
relationship with the customer, identifies customer needs, and recognizes that everyone in a
process is at some time a customer or supplier of someone else, either inside or outside of the
organization. Thus, TQM begins with external customer requirements, identifies internal
customer-supplier relationships and requirements, and establishes requirements for external
suppliers.
19. The four categories of costs associated with product quality costs are:
A. External failure, internal failure, prevention, and carrying.
B. External failure, internal failure, prevention, and appraisal.
C. External failure, internal failure, training, and appraisal.
D. Warranty, product liability, training, and appraisal.
Answer: B

IIA examen   certification IIA-CIA-Part3   certification IIA-CIA-Part3   IIA-CIA-Part3
Explanation:
Prevention costs are incurred to prevent defects. Appraisal costs are incurred to detect defective
output during and after the production process. Internal failure costs are associated with defective
output discovered before shipping. External failure costs are associated with defective output
discovered after it has reached the customer.
20. Statistical quality control often involves the use of control charts whose basic purpose is to:
A. Determine when accounting control procedures are not working.
B. Control labor costs in production operations.
C. Detect performance trends away from normal operations.
D. Monitor internal control applications of information technology.
Answer: C

IIA   certification IIA-CIA-Part3   certification IIA-CIA-Part3
Explanation:
Statistical control charts are graphic aids for monitoring the status of any process subject to random
variations. The chart consists of three horizontal lines plotted on a horizontal time scale. The vertical
scale represents the appropriate quantitative measure. The center line represents the average range
or overall mean for the process being controlled. The other two lines are the upper control limit and
the lower control limit. The processes are measured periodically, and the values are plotted on the
chart. If the value falls within the control limits, no action is taken. If the value falls outside the limits,
the process is considered "out of control," and an investigation is made for possible corrective
action. Another advantage of the chart is that it makes trends visible.

NO.6 The use of teams in total quality management (TQM) is important because:
A. Well-managed teams can be highly creative and are able to address complex problems better
than individuals can.
B. Teams are quicker to make decisions, thereby helping to reduce cycle time.
C. Employee motivation is higher for team members than for individual contributors.
D. The use of teams eliminates the need for supervision, thereby allowing a company to become
leaner and more profitable.
Answer: A

IIA   IIA-CIA-Part3   IIA-CIA-Part3   IIA-CIA-Part3   IIA-CIA-Part3
Explanation:
Teams can use the diverse knowledge and skills of all team members. Employee involvement means
training and empowering employees to harness their creativity for problem solving. Quality control
circles are used to obtain input from employees and to locate the best perspective on problem
solving.

NO.7 Which of the following is not required by ISO 9000 standards?
A. Establishment of a quality management system.
B. Creation of an internal audit system.
C. Consistent high quality products.
D. Onsite inspections by a registrar.
Answer: C

certification IIA   IIA-CIA-Part3   IIA-CIA-Part3   IIA-CIA-Part3 examen
Explanation:
ISO 9000 is a set of generic standards for establishing and maintaining a quality system within an
entity. The standards provide no basis forjudging the quality of the end product. The marketplace
makes this determination. The objective of ISO 9000 standards is to ensure consistent quality.

NO.8 A traditional quality control process in manufacturing consists of mass inspection of goods
only at the end of a production process. A major deficiency of the traditional control process is that:
A. It is expensive to do the inspections at the end of the process.
B. It is not possible to rework defective items.
C. It is not 100% effective.
D. It does not focus on improving the entire production process.
Answer: A

IIA   certification IIA-CIA-Part3   IIA-CIA-Part3   certification IIA-CIA-Part3
Explanation:
The process used to produce the goods is not thoroughly reviewed and evaluated for efficiency and
effectiveness. Preventing defects and increasing efficiency by improving the production process
raises quality standards and decreases costs.

NO.9 A company with many branch stores has decided to use its best-performing store as a
benchmark organization for the purpose of analyzing the accuracy and reliability of branch store
financial reporting.
Which one of the following is the most likely measure to be included in a financial benchmark?
A. High turnover of employees.
B. High level of employee participation in setting budgets.
C. High amount of bad debt write-offs.
D. High number of suppliers.
Answer: C

IIA   IIA-CIA-Part3   IIA-CIA-Part3   IIA-CIA-Part3   certification IIA-CIA-Part3
Explanation:
Internal benchmarking is the application of best practices in one part of the organization (e.g., a
high-performing branch store) to its other parts (other branches). This process requires, among
other things, use of quantitative and qualitative measures. A key indicator for financial performance
measurement is the amount of bad debt write-offs. A high level of bad debt write-offs could
indicate fraud, which would compromise the accuracy and reliability of financial reports. Bad debt
write-offs may result from recording fictitious sales.

NO.10 Focusing on customers, promoting innovation, learning new philosophies, driving out fear, and
providing extensive training are all elements of a major change in organizations. These elements are
aimed primarily at:
A. Copying leading organizations to better compete with them.
B. Focusing on the total quality of products and services.
C. Being efficient and effective at the same time, in order to indirectly affect profits.
D. Managing costs of products and services better, in order to become the low-cost provider.
Answer: B

certification IIA   IIA-CIA-Part3   certification IIA-CIA-Part3   certification IIA-CIA-Part3
Explanation:
TQM is a comprehensive approach to quality. It treats the pursuit of quality as a basic organizational
function that is as important as production or marketing. TQM is the continuous pursuit of quality in
every aspect of organizational activities through (1) a philosophy of doing it right the first time; (2)
employee training and empowerment; (3) promotion of teamwork; (4) improvement of processes;
and (5) attention to satisfaction of customers, both internal and external. TQM emphasizes the
supplier's relationship with the customer, identifies customer needs, and recognizes that everyone
in a process is at some time a customer or supplier of someone else, either inside or outside of the
organization.

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