Dernières Avaya 132-S-708-1 examen pratique questions et réponses

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Code d'Examen: 132-S-708-1
Nom d'Examen: Avaya (Specialist: Avaya Voice Self-Service Design Elective Exam)
Questions et réponses: 80 Q&As

132-S-708-1 Démo gratuit à télécharger: http://www.pass4test.fr/132-S-708-1.html

NO.1 A thriving mail order business has a busy contact center that takes orders from existing
and new
customers. This business has chosen to implement an Avaya Voice Self-Service solution to
process
routine orders to reduce the staffing costs. They would like to implement a more
sophisticated solution for
routing calls to agents, and make it seamless. They want callers to be identified, serviced,
and if needed,
routed to an agent with minimal input from the caller. Which product integrates with Avaya
Voice
Self-Service solutions to meet this need?
A.IBM WebSphere
B.Avaya Proactive Contact
C.Avaya Interaction Center
D.Call Management System
Answer:C

Avaya   132-S-708-1 examen   132-S-708-1

NO.2 A healthcare company operates a mail order prescription business. Its contact center
primarily takes
orders from existing and new customers. Upper management has decided not to implement
an Avaya
Voice Self-Service solution, but use a competitor instead. The IT staff believes that once they
implement
the new system, it will not operate as advertised. The IT staff asks you what they can do to
ensure that
their application development time is not wasted in the event that they ultimately decide to
migrate to
Avaya Voice Portal in the future. What is the most cost-effective advice you can give the IT
staff?
A.Advise them to create their application using the competitor's proprietary tool set.
B.Advise them to create an application that exposes the weaknesses of the competitor
platform.
C.Advise them to escalate the decision about the platform since it will be very difficult to
convert later on.
D.Advise them to create their application in VoiceXML so that there will be portability to
Avaya Voice
Portal.
Answer:D

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NO.3 A customer currently has one contact center in Los Angeles using CONVERSANT?
They use TDM
and DTMF. They are dissatisfied with the state of their current applications. They want to use
speech
applications to simplify classification and routing of customer calls. They also expect a much
higher
resolution of calls within their Voice Self-Service environment. The customer has rigid IT
standards. The
only approved server hardware is Intel-based. Servers must only be purchased through the
IT department.
Which two Voice Self-Service components would closely align with the customer's
requirements?
(Choose two.)
A.IVR Designer
B.Avaya Voice Portal
C.Avaya Dialog Designer
D.Avaya Interactive Response
Answer:B C

certification Avaya   certification 132-S-708-1   132-S-708-1

NO.4 A company has decided to enter the ISV business and create custom Voice Self-
Service applications for
Avaya platforms. They want to learn a single tool set and would like to be in this business for
the
foreseeable future. Which skill set should they develop to be compatible with current and
future Voice
Self-Service applications?
A.IVR Designer and VoiceXML
B.Dialog Designer and VoiceXML
C.Voice@Work and ScriptBuilder
D.IVR Designer and Transaction Assembly Script
Answer:B

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NO.5 A thriving mail order business has a busy contact center that takes orders from existing
and new
customers. To process routine orders and reduce staffing costs, they have chosen to
implement an Avaya
Voice Self-Service solution. They want a sophisticated seamless solution for routing calls to
agents. They
want callers to be identified, serviced (provide routine information), and routed to an agent
with minimal
input from the caller. Which two speech elements would be required to implement this
solution? (Choose
two.)
A.Voice over IP (VoIP)
B.Text-to-Speech (TTS)
C.Speech Recognition (SR)
D.Speech Application Builder (SAB)
Answer:B C

Avaya examen   132-S-708-1 examen   132-S-708-1

NO.6 Which two application servers are supported by Avaya Dialog Designer? (Choose
two.)
A.Microsoft IIS
B.Apache Tomcat
C.IBM WebSphere
D.Oracle J2EE Web Server
Answer:B C

Avaya   certification 132-S-708-1   certification 132-S-708-1   132-S-708-1 examen

NO.7 A current Avaya Interactive Response (IR) customer is aware that the industry is
moving to web-based
self-service architectures. In addition to the benefits of moving to advanced technologies,
which two
business elements should be considered? (Choose two.)
A.need to replace the speech servers
B.capital investments in current equipment
C.time needed to convert any existing TAS applications to VoiceXML
D.inability to use VoIP until Avaya Voice Portal has been implemented
Answer:B C

certification Avaya   certification 132-S-708-1   132-S-708-1 examen   132-S-708-1

NO.8 Which three elements are required to run an Avaya Voice Portal solution with a speech
application?
(Choose three.)
A.Speech Server
B.Domain Controller
C.Media Processing Platform (MPP)
D.Voice Portal Management System (VPMS)
E.Lightweight Directory Access Protocol (LDAP)
Answer:A C D

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